Our returns policy

• All returns of goods purchased directly from Coffee Training Centre must be received by Coffee Training Centre within 30 days of delivery.
• All items must be returned in their original condition: that is, unused.
• If the book is shrink wrapped it must be returned with the shrink wrapping intact. (Books may be shrink wrapped for protection and ease of handling.)
• A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
• A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.
• You are responsible for all postage and handling costs.
• The book price will be refunded to your credit card account or a company cheque will be posted to you within 14 days from receipt of returned goods.

In the event of an error by Coffee Training Centre

• You can return the book purchased from Coffee Training Centre within 30 days of delivery for a full refund.
• Coffee Training Centre will pay the return shipping cost if the reason for the return has been deemed to be an error of Coffee Training Centre.
• A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
• A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Damaged goods

• Coffee Training Centre will replace any book that has been damaged in transit.
• You must return the book and all the packaging to Coffee Training Centre.
• Coffee Training Centre will reimburse you for any return postage costs for books damaged in transit.
• If the original packing is not returned along with the book, then at its discretion Coffee Training Centre may offer a partial refund.
• A copy of your proof of purchase from Coffee Training Centre must be must be included with the returned goods.
• A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Partial refund

Coffee Training Centre at its discretion may offer a partial refund on a book if:

• it is returned more than 30 days after delivery
• the shrink wrapping has been opened or removed
• the book has shown signs of use
• it is not returned with all its original packaging including the post bag
• there is no proof of purchase from Coffee Training Centre.

Other

• It is your responsibility to notify Coffee Training Centre by email, phone or mail of your intention to return a book or product, clearly stating reason/s for return.
• It is your responsibility to obtain a 'return authorisation number' from Coffee Training Centre prior to returning any product. This number must be clearly stated on the parcel and accompanying paperwork.
• All returns will be processed within 14 days after receipt.
• Any Coffee Training Centre product purchased through a third party, must be returned to that party. Coffee Training Centre is not responsible for any credit or refund associated with any products purchased through any third party.